FAQ

Can I use a promotional code to book?

Book online and get 10% off your stay with the code STALBAN.

Are pets allowed?

Pets are not allowed in the hotel.

How do I get to the hotel?

The St-Alban Hotel & Spa is located in the heart of La Clusaz, easily accessible by all means of transport.

Address: 195 Route de la Piscine
74220 La Clusaz

Are the rooms cleaned during your stay?

Your room is cleaned between 9am and 5pm. Remember to hang the "Do not disturb" sign on your door if you do not wish to be disturbed, or if you wish to indicate that cleaning can now be done.

Can I park my car at the hotel?

The hotel has an underground car park at an additional cost of €15 per vehicle per day. A recharging point and valet service are available. Spaces are limited, so we advise you to reserve your space before your stay. You can also park in the nearby resort car parks.

Which payment methods do you accept?

You can pay by Visa, AMEX, Mastercard, holiday vouchers or cash.

Does the hotel accept holiday vouchers?

Yes, we accept holiday vouchers but only on-site. You cannot use holiday vouchers to pay the deposit.

Is smoking/vaping allowed at the hotel?

The entire hotel is non-smoking (including the common areas, the terrace, the rooms and the balconies). Smoking risks a fine of €150.

Can I access the Internet from the hotel?

Our hotel has free wifi internet access throughout.

Do the rooms have safes?

There is a safe in each of our rooms, protected by a secret code. Please place your valuables in your safe before leaving your room.

What other services does the hotel offer?

Free Wi-Fi (rooms and public areas) / TV with free film-on-demand service in all rooms / Nuxe wellness area with treatments / Ski room with private lockers / Business area with seminar rooms / Library and games room / Lounge bar...
Find all our facilities here.

What time is check-in?

Rooms are available from 4pm.
If you arrive before 4pm, you can store your luggage safely in our luggage room.
Take advantage of the hotel's patient facilities: bar, spa....
Our hotel is open 24/7.

What time is check-out?

Rooms must be vacated by noon.
Your luggage can be stored free of charge after check-out, so that you can enjoy your last day in Chamonix

Does the hotel have luggage storage?

Before you check in or after you check out, luggage storage is available free of charge.

Does the hotel offer a transfer service?

We can organize your private transfer to/from Geneva airport. Please contact our concierge service at concierge@saint-alban.com for more information.

How do I get to the valley's ski areas?

The 4-star St-Alban hotel is located in the center of the La Clusaz ski resort. You can reach the ski area on foot or by shuttle bus.
The bus stop in front of the hotel is Les Domaines.
We recommend taking the TV line (Tour Village).
More information here.

Can I buy my ski pass at the hotel?

You can buy ski passes at the hotel reception.

Can I hire/buy ski gear at the hotel?

The skishop at the St-Alban Hôtel & Spa is there to help you, whatever your level, with ski and snowboard equipment, technical products, boots and accessories selected from the top brands.
Located in the centre of La Clusaz, our skishop welcomes you from 8.30am to 1pm and from 2.30pm to 6.30pm (open continuously on Saturdays, Sundays and school holidays during the winter season).

What are the breakfast times?

The breakfast buffet is available every morning from 7am to 10am.
It is served at the bar in the form of a full buffet, hot and cold, sweet and savoury.

Does the hotel offer snacks?

Le St-Alban offers an afternoon snack from 4:30pm to 5:30pm. The snack is served in the hotel bar.

Does the hotel offer a snack service?

Le St-Alban offers a snack service at the bar between 5:30pm and 8:30pm.
Prefer to enjoy the irresistible comfort of your room? Le St-Alban's room service is available all day long. A gourmet room-service offer is available from 7pm.
See the menu.

What are the bar opening hours?

Our bar is open every day from 4pm to midnight.
See the bar menu.

The wellness area is open to all hotel guests from 10:00 to 13:00 and from 15:00 to 20:00.
From 6:00 p.m., reserved for guests aged 16 and over.

The spa is a space dedicated to well-being and relaxation, so please respect the tranquility of the premises.
Don't forget your bathing suit and book your treatments in advance here.